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Blackfleet
Blackfleet

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Pick your agents.
Keep your stack.

Blackfleet is not all or nothing. Switch on one agent, for one desk, in one week. It runs next to everything you already use. Build your rollout below and see what it saves.

  1. 01Choose agents
  2. 02See what they plug into
  3. 03One week each
  4. 04Count the savings

01 · Choose your agents

Which desks should run themselves?

The platform is cut into agents so onboarding never has to happen all at once. Each one takes over a single desk, does everything on its list, and leaves the rest of your operation exactly as it is.

1 of 8 agents selected

  • Customer Agent

    #1

    Answers every call, message and email, and turns them into bookings.

    Replaces Booking desk, phone lines, WhatsApp inbox

    • Multilingual phone support, 24 hours a day
    • WhatsApp, SMS and iMessage bookings
    • Branded customer app and web widget
    • Email intelligence: "the usual car for James after BA281" is a complete booking
    • Instant quotes on your contract pricing
    • Confirmations, driver details and live ETAs
    • Amendments and cancellations without a call
    • Delay notices before the passenger asks
    • Complaints handled, escalated with full context
    • Corporate portal with approvals and cost centres
    • Passenger preferences remembered every time
    • Post-journey follow-up and reviews

    Plugs into

    • WhatsApp
    • Phone
    • Email
    • SMS
    • Slack
    • Microsoft Teams
    • +9 more

  • Dispatch Agent

    Allocates, replans and covers the night shift without a controller.

    Replaces Controllers, allocation desk, night cover

    • Automatic allocation by licence, vehicle class and position
    • Live replanning on traffic, weather and incidents
    • Flight, rail and event tracking moves the pickup
    • Driver messaging and job confirmations
    • No-show, late and breakdown playbooks
    • Backup driver and partner fallback in seconds
    • Multi-stop, roadshow and shuttle scheduling
    • Chauffeur matching to passenger preferences
    • Priority rules for VIPs and contracts
    • Airport terminal, gate and pickup-zone rules
    • One ETA every stakeholder can see
    • Overnight cover without an overnight team

    Plugs into

    • Autocab
    • iCabbi
    • Cordic
    • Limo Anywhere
    • Cab9
    • Moovs
    • +10 more

  • Driver Agent

    Onboards, schedules, pays and keeps every driver compliant.

    Replaces Driver liaison, onboarding admin, rota desk

    • Driver app with jobs, navigation and messaging
    • Onboarding and document collection
    • Licence, insurance and permit expiry tracking
    • Shifts, availability and fatigue rules
    • Self-billing, payouts and statements
    • Ratings, feedback and coaching notes
    • Training and compliance refreshers
    • Incident and damage reporting from the road
    • Fuel, tolls and parking captured per journey
    • Hours-of-service and rest enforced

    Plugs into

    • WhatsApp
    • SMS
    • Workday
    • Xero
    • QuickBooks
    • Stripe
    • +3 more

  • Finance Agent

    Invoices, reconciles and chases the moment a journey ends.

    Replaces Invoicing clerk, credit control, bookkeeping

    • Invoices raised per client rules as the journey ends
    • Payments matched automatically
    • Credit control on the agreed cadence
    • Supplier and subcontractor settlement
    • VAT and tax per jurisdiction
    • Tolls, parking, congestion and fines allocated to the journey
    • Contribution margin by customer, route and driver
    • Posted to your ledger, not a spreadsheet
    • Month-end closes itself
    • Disputes resolved from the audit trail

    Plugs into

    • Xero
    • QuickBooks
    • Sage
    • NetSuite
    • SAP
    • Oracle
    • +7 more

  • Fleet Agent

    Keeps every vehicle road-legal, charged and in the workshop on time.

    Replaces Fleet admin, maintenance planner

    • Telematics: position, speed, fuel, battery, faults
    • Maintenance, MOT and inspection scheduling
    • Fault codes trigger workshop bookings
    • Fuel card and charging reconciliation
    • EV range and charging planned into dispatch
    • Damage, cleanliness and inspection checklists
    • Utilisation and replacement planning
    • Insurance, tax and permit renewals per vehicle
    • Harsh-driving and behaviour alerts

    Plugs into

    • Samsara
    • Geotab
    • Webfleet
    • OEM systems
    • Fuel cards
    • Charging networks
    • +1 more

  • Compliance Agent

    Enforces licences, contracts and audits on every dispatch decision.

    Replaces Compliance officer, audit preparation

    • Licence and insurance verified before every dispatch
    • Contract constraints enforced live: vehicle age, vetted drivers, cover limits
    • Council, TfL and airport permit monitoring
    • Full audit trail for every decision
    • GDPR data handling and retention
    • ESG and emissions reporting per client
    • Incident logging and regulator reporting
    • Client security requirements: SSO, MFA, audit logs

    Plugs into

    • Microsoft Entra
    • Google Workspace
    • SSO / MFA
    • SIEM
    • Audit logs
    • Coupa
    • +1 more

  • Sales & Account Agent

    Quotes, tenders, renewals and client reporting, without the admin.

    Replaces Account admin, tender team, reporting

    • Quotes and proposals from your rate cards
    • Tender and RFP responses drafted
    • Contract pricing and SLAs applied automatically
    • Account reviews with margin and service data
    • Renewals and price changes flagged early
    • Upsell on patterns: new offices, new routes
    • CRM kept current without typing
    • Client reporting on time, every month

    Plugs into

    • HubSpot
    • Salesforce
    • Pipedrive
    • Gmail
    • Outlook
    • SAP Concur
    • +2 more

  • Supplier & Network Agent

    Sends overflow to vetted partners and settles with them.

    Replaces Subcontracting desk, supplier admin

    • Overflow allocated to approved partners
    • Supplier onboarding, vetting and rate cards
    • Partner compliance checked continuously
    • Job handover with full context
    • Partner performance and SLA tracking
    • Settlement and self-billing for partners
    • Nationwide and international coverage from one screen

    Plugs into

    • WhatsApp
    • Email
    • Xero
    • Coupa
    • SAP Ariba
    • Autocab
    • +2 more

02 · Integrations

Plugs into what you already run

Your agents connect to the software your team uses today. Nothing is replaced to get started; the agent reads, decides and writes back into the same systems.

15 of 56 integrations switched on by your agent

  • Booking channels

    7/7
    • WhatsApp
    • Phone
    • Email
    • SMS
    • Slack
    • Microsoft Teams
    • Web widget

  • Dispatch & booking software

    0/6
    • Autocab
    • iCabbi
    • Cordic
    • Limo Anywhere
    • Cab9
    • Moovs

  • Corporate travel

    4/8
    • SAP Concur
    • Navan
    • TravelPerk
    • Amex GBT
    • BCD Travel
    • CWT
    • FCM
    • GDS

  • CRM & email

    2/5
    • HubSpot
    • Salesforce
    • Pipedrive
    • Gmail
    • Outlook

  • Accounting

    0/6
    • Xero
    • QuickBooks
    • Sage
    • NetSuite
    • SAP
    • Oracle

  • Payments

    0/4
    • Stripe
    • GoCardless
    • Adyen
    • Corporate accounts

  • HR & identity

    2/4
    • Workday
    • Microsoft Entra
    • Google Workspace
    • SSO / MFA

  • Procurement

    0/2
    • Coupa
    • SAP Ariba

  • Telematics

    0/4
    • Samsara
    • Geotab
    • Webfleet
    • OEM systems

  • Maps, flights & rail

    0/5
    • Google Maps
    • HERE
    • FlightAware
    • OAG
    • Rail data

  • Fuel & charging

    0/3
    • Fuel cards
    • Charging networks
    • Tolls & congestion

  • Security

    0/2
    • SIEM
    • Audit logs

03 · Time to live

One week per agent.
Maximum.

Every integration an agent needs is connected, mapped and shadowed inside five working days. Agents can go live one after another or all in the same week.

Your rollout

Agents

1

Per agent

≤ 1 wk

In sequence

≤ 1 wk

In parallel

≤ 1 wk

Your first desk runs itself by Friday.

  1. Day 1

    Connect

    Read-only access to the systems and channels the agent needs. Nothing changes yet.

  2. Day 2

    Map

    Your rules, rate cards, contracts and exceptions loaded and checked against history.

  3. Day 3

    Shadow

    The agent drafts every action. Your team approves or corrects. It learns your way.

  4. Day 4

    Shadow

    Approval rate climbs. Edge cases become rules. Your team stops correcting.

  5. Day 5

    Live

    The agent acts. One person supervises. Everything else on your stack carries on.

AgentD1D2D3D4D5
#1Customer Agent
Connect and mapShadow mode, your team approvesLive

Nothing else changes

Onboarding one agent
does not mean dropping the rest.

The stack your team already has stays exactly where it is. The agent sits beside it, not on top of it. Booking software, dispatch board, CRM, accounting, driver apps: all still yours, all still running.

How it sits in your operation

  • Dispatch softwareStays
  • Driver appsStays
Agent #1Customer Agent
  • AccountingStays
  • CRMStays
Reads from Writes backNever replaces

  • Nothing migrates on day one

    The agent reads from where your data already lives and writes back in the same format. Your dispatch screen still shows every job.

  • Your team keeps their tools

    Controllers keep the dispatch board, finance keeps the ledger, drivers keep their app. One desk gets an agent; the rest of the building does not notice.

  • Add the next agent when you are ready

    Or never. Each agent stands alone. Two agents share a memory; five agents run the operation. The pace is yours.

  • Switch it off any time

    Every agent has an off switch and a human fallback. Turn it off and the desk is exactly how you left it.

04 · What it saves

The desk costs less every year you grow.

Put in how many people run each desk today. One stays on to supervise the agent. The rest of that cost is the saving, and it stops growing when the work does.

£30,000 / yr
£20,000£80,000
  • #1

    Customer Agent

    People on booking and customer service today

    Saves per year

    £90,000

    3 freed, 1 supervises

Total saving per year

£90,000

4 people across 1 desk today. 1 stays on to supervise. Compared with £120,000 in salaries today.

As you scale

TodayWith agents

1× vol.

£120,000 · 4 people
£30,000 · 1 person

2× vol.

£240,000 · 8 people
£30,000 · 1 person

3× vol.

£360,000 · 12 people
£30,000 · 1 person

5× vol.

£600,000 · 20 people
£30,000 · 1 person

At 5× the journeys you would need about 20 people. With agents you still keep 1.

A working session on your numbers, not a sales deck.